Check-in and Check-out Times
Q: What are the check-in and check-out times? A: Check-in time is 3:00 PM, and check-out time is 11:00 AM. Should you require early check-in or late check-out, please note that additional charges may apply. Furthermore, availability depends on current room status. Therefore, we advise contacting the front desk for all such inquiries.
Hotel Location and Public Transport
Q: What is the hotel’s location, and is public transport convenient? A: Grand Mercure Imperial Palace Seoul Gangnam is conveniently located at 640 Eonju-ro, Gangnam-gu, Seoul. Accessing the hotel via public transport is very convenient. Specifically, it is approximately an 8-minute walk from Hakdong Station (Subway Line 7), Exit 1. Additionally, buses 141 and 242 stop directly in front of the hotel entrance. For guests arriving from Incheon International Airport Terminal 1, the airport limousine stops right in front of the hotel.
Parking Facilities and Fees
Q: Are parking facilities available? What are the parking fees? A: Yes, parking facilities are available for both hotel guests and restaurant patrons. For valet parking, the fee is KRW 25,000. Conversely, if you are visiting for a restaurant meal, the fee is KRW 10,000. For more detailed information, please inquire at the concierge desk.
On-site Facilities (Fitness, Pool, Spa)
Q: Are there facilities like a fitness center, swimming pool, and spa? A: Absolutely, we provide a fitness center, an indoor swimming pool, and a sauna for our valued guests. Please note that operating hours and specific usage regulations differ for each facility. Consequently, we recommend referring to our website for comprehensive details.
In-room Wi-Fi Access
Q: Is free Wi-Fi available in the guest rooms? A: Yes, guests can enjoy complimentary Wi-Fi service in all guest rooms and throughout the hotel’s public areas.
Pet Policy
Q: Are pets allowed to stay at the hotel? A: Unfortunately, Grand Mercure Imperial Palace Seoul Gangnam has a no-pet policy. We do not permit pets to stay at the hotel.
Smoking Policy
Q: Is smoking allowed in the guest rooms? A: No, all hotel rooms are designated as non-smoking areas. To ensure a pleasant environment for all guests, smoking is strictly prohibited inside the rooms. Please utilize the designated outdoor smoking areas if needed.
Reservation Changes and Cancellation Policy
Q: What is the reservation change or cancellation policy? A: Our reservation change and cancellation policies vary. They depend on your specific booked room rate and the channel you used for your booking. Therefore, please adhere to the regulations you confirmed during your reservation process. Alternatively, you may contact your booking channel or the hotel’s reservation office for detailed information.
Luggage Storage Service
Q: Is luggage storage service provided? A: Yes, we offer a convenient luggage storage service at the concierge desk. This service is available for guests both before check-in and after check-out, ensuring the safe keeping of your belongings.
Business Center Availability
Q: Is there a business center? A: Indeed, a business center is available for guests. You can find it on the 2nd floor of the main hotel building. Here, you can access essential office equipment, including PCs and printers.
Extra Bed Policy and Fees
Q: Is it possible to add an extra bed? What is the fee? A: The availability of an extra bed varies by room type. For precise details regarding feasibility and any associated fees, please contact the front desk directly.
Airport Transportation Guide
Q: How do I get to the hotel from the airport? A: You have several convenient transportation options from both Incheon and Gimpo Airports to the hotel, including taxi, subway, or airport bus.
[Taxi]
From Incheon International Airport, simply take a taxi to ‘Grand Mercure Imperial Palace Seoul Gangnam.’ The address is 640 Eonju-ro, Gangnam-gu, Seoul. This journey typically takes approximately 1 hour and 30 minutes.
[Subway]
- Route 1 (via Gangnam-gu Office Station): Take the Airport Railroad Line (AREX) towards Seoul Station. Then, transfer at Gimpo Airport Station to Subway Line 9. Proceed to Seonjeongneung Station and transfer to the Suin-Bundang Line. Finally, get off at Gangnam-gu Office Station, Exit 2, and walk for about 10 minutes.
- Route 2 (via Seonjeongneung Station): From the Airport Railroad Line (AREX) towards Seoul Station, transfer at Gimpo Airport Station to Subway Line 9. Get off at Seonjeongneung Station, Exit 1, and walk for approximately 20 minutes.
- Local Subway Access: Hakdong Station (Line 7), Exit 1, is about an 8-minute walk (approx. 400m). Gangnam-gu Office Station (Line 7 & Bundang Line), Exit 2, is roughly a 10-minute walk (approx. 650m).
[Airport Limousine Bus]
- From Incheon Airport Terminal 1, take Airport Bus KAL Limousine 6703 from 5B-1F. It stops directly in front of Imperial Palace Seoul.
- From Incheon Airport Terminal 2, take Airport Bus KAL Limousine 6703 from B1F. This bus also stops directly in front of Imperial Palace Seoul.
- Local Bus Stops: Buses 141, 242, and the 6703 (Airport Bus KAL Limousine) stop right in front of Imperial Palace Seoul. Buses 401, 242, and Gangnam 08 stop in front of the Customs Office nearby.